REKT Returns & Refund Policy

REKT Jewellery Returns & Refund Policy

At REKT Jewellery, we want you to shop with confidence. If you're not completely satisfied with your purchase, please review our returns policy below.

Change of Mind Returns

We accept change of mind returns within 14 days of the delivery date.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned with all original packaging.
  • Proof of purchase is required.

The customer is responsible for:

  • The cost of returning the item to REKT Jewellery.
  • Any original shipping charges paid at checkout.

Refunds are issued for the purchase price of the returned item only and do not include shipping costs.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged, or you receive an incorrect item, please contact us within 7 days of delivery with your order number and clear photos of the issue.

If your claim is approved, REKT Jewellery will, at our discretion, repair, replace, or refund the item. We will also cover any reasonable return shipping costs where the item is confirmed to be faulty or sent in error.

Items Not Eligible for Return

The following items cannot be returned unless they are faulty or required by Australian Consumer Law:

  • Earrings (for hygiene reasons)
  • Gift cards
  • Clearance or final sale items
  • Items that have been worn, used, altered, damaged after delivery, or are not returned in their original condition and packaging

Refund Processing

Once your returned item has been received and inspected, we'll notify you of the outcome. If your return is approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

How to Start a Return

To request a return, please contact us with:

  • Your order number
  • Your full name
  • The reason for the return
  • Photos of the item if it is faulty or damaged

Please do not send any items back until your return request has been approved and return instructions have been provided.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.